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Return Policy

  1. What is your policy on returns?
    We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process. We do not accept:
    • Products damaged by misuse or showing signs of wear, even if they are still under warranty.
    • Products that have been used, altered, assembled or installed, unless they are defective.
    • Lingerie or jewelry, if their packaging has been opened. Of course, we will take back defective products.
    • Toiletries and perfumes.
    • Bedding, bath products, kids' products, pillows, sheets, comforters, bed-in-a-bag, duvets, duvet covers, memory foam, towels and bathrobes that have been removed from their packaging.
    • Products you wish to exchange for a different color or size. (We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead).
    Please return your products in their original packaging at your own cost, within 15 days of delivery and notify us of any damages within 48 hours of receiving the product. Please contact customer care to identify the nearest drop off location for your return orders. Double-check that you've included the original invoice, all the accessories, promotional gifts and warranty cards that came with your order.
  2. If I pay for my order with a Credit or Debit Card, how long will it take to process my refund?
    We will process the refund after receipt of the product and satisfactory QC. Refund will be processed based on the mode of payment of the order if you've paid by Credit or Debit Card, here's how long it will take:
    • 2-3 business days to receive your returned items from the day of the order being returned to the location as advised by customer care
    • 2 business days to perform a quality check and processing of the refund.
    • Your bank or card issuer may take an additional 4-15 business days to process the transaction.
  3. Can I return part of a promotional purchase, where the discount was calculated on the total cost of my purchase?
    At the moment we do not allow for return or exchange of products on promotions.
  4. My order value was higher than the prescribed value for Free Shipping. Do I still get free shipping if I return all or part of my order?
    If your total order value after partial returns is still above the threshold value of Free Shipping, you will be eligible for free shipping. In all other cases please contact us through chat box or through email ID provided and we will advise on the additional payouts for shipping as applicable.